GEPS - The Service Research Group

The Service Research Group (GEPS) focuses on research and projects that contribute to the advancement of knowledge in service management and support companies to increase their value through the provision of services. The GEPS comprises faculty members and researchers from the Industrial Engineering Department at the Federal University of São Carlos and other universities. A group of researchers focused on services is justified by their importance in the economy and society. Nowadays, service improvements and service innovation are major concerns for traditional service sector companies as well as manufacturing companies, which have implemented more service-oriented business models.  The main research interests of GEPS are servitization, product-service system, service management, customer experience and service innovation.


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