Quality Management
This research line aims to generate and disseminate knowledge related to quality management, including a systemic approach aimed at the whole organisation and specific practices related to the quality of products, processes, and services. The main research topics in quality management include quality planning, control, and improvement at different levels (company, processes, and routines). These topics can be investigated in a single company or a chain/network of companies. Given its multidisciplinary nature, Quality Management research includes related topics, such as lean production, innovation, knowledge management, servitization, digital transformation, Industry 4.0, and customer experience.
Faculty members who teach Quality Management
Permanent faculty members who comprise the Quality Management line of research are:
- Fabiane Letícia Lizarelli
- Glauco Henrique de Souza Mendes
- José Carlos de Toledo
- Pedro Carlos Oprime
- Sérgio Luis da Silva
Specific courses in Quality Management
The courses that are included in the Quality Management research line are:
- ENP 140 - Quality Management
- ENP 142 - Quality Management Topics
- ENP 143 - Advanced Topics in Quality Management
- ENP 144 - Improvement and Innovation Management
- ENP 145 - Statistical methods for monitoring, controlling, and improving quality
Research Groups of faculty members in Quality Management
The Quality Management line of research consists of faculty members from the following research groups registered in the CNPq directory, whose leaders are permanent lecturers on the Program: