Quality Management Topics

Code: ENP 142

Type: Elective

Credits/Course (number of hours): 10/150

Content

Fundamentals of quality management in services.

Service offering system.

Evidence management in services.

Service capacity and demand.

Quality in services.

Customer Experience.

Design in services.

Services in manufacturing companies: PSS and Servitisation.

Service-dominant logic.

Co-creation in Services.

Service-oriented culture.

Technological infusion and quality in services.