Quality Management Topics
Code: ENP 142
Type: Elective
Credits/Course (number of hours): 10/150
Content
Fundamentals of quality management in services.
Service offering system.
Evidence management in services.
Service capacity and demand.
Quality in services.
Customer Experience.
Design in services.
Services in manufacturing companies: PSS and Servitisation.
Service-dominant logic.
Co-creation in Services.
Service-oriented culture.
Technological infusion and quality in services.